Limited Lifetime Warranty

Last updated: July 4, 2026

This Limited Lifetime Warranty applies to eligible DiYoZone Full Box peel and stick backsplash tile products purchased directly from diyozone.com.

DiYoZone is operated by FINEPOINT TRADING (HONG KONG) LIMITED, which is the warrantor under this warranty.

1. Warranty Coverage

Subject to the terms, conditions, limitations, and exclusions described in this warranty, DiYoZone warrants that eligible Full Box products will be free from defects in materials and manufacturing workmanship during the applicable warranty period when the product is:

  • Purchased directly from diyozone.com
  • Installed indoors in an eligible residential application
  • Installed on a suitable, properly prepared surface
  • Installed and maintained in accordance with the instructions supplied with the product and the installation guidance published by DiYoZone
  • Used under normal household conditions; and

Used only for the product’s intended purpose.

A covered manufacturing defect may include a verified defect involving the product’s SPC core, decorative surface layer, protective surface coating, structural integrity, or factory-applied adhesive.

Coverage applies only when the reported issue is caused by a defect that existed in the product and is not caused by the installation surface, installation method, environment, misuse, external damage, or another excluded condition.

2. Meaning of “Limited Lifetime”

For purposes of this warranty, “Limited Lifetime” means the period during which the original purchaser continuously owns and occupies the residential property where the eligible product was first installed.

Warranty coverage ends when:

  • The original purchaser sells, transfers, rents out, or permanently leaves the property
  • The product is removed from its original installation location
  • Ownership of the product or property is transferred to another person
  • The product is installed in a different property or location; or

Another condition ending coverage under this warranty occurs.

“Lifetime” does not mean the lifetime of the purchaser, an unlimited product lifespan, or a guarantee that the product will never experience normal wear, aging, or appearance changes.

3. Eligible Purchasers

This warranty applies only to the original retail purchaser who purchased the eligible Full Box product directly from diyozone.com.

The warranty is:

  • Non-transferable
  • Not assignable to a subsequent property owner, tenant, installer, contractor, reseller, or other person; and

Valid only with reasonable proof of purchase.

Products purchased from an unauthorized reseller, liquidation seller, marketplace seller, third party, or other source are not covered unless DiYoZone confirms otherwise in writing.

4. Eligible Products

This warranty applies to eligible DiYoZone peel and stick backsplash tiles sold as a Full Box.

Sample products are not covered by this Limited Lifetime Warranty. Issues involving a Sample that arrives damaged, defective, or incorrect are handled under the DiYoZone Return and Refund Policy.

Discontinued products remain eligible for warranty consideration during the applicable warranty period, but an identical replacement may not be available.

5. Eligible Applications

This warranty applies only to normal indoor residential wall applications for which the product is designed, including eligible installations such as:

  • Kitchen backsplash walls
  • Bathroom vanity backsplash walls
  • Laundry room walls
  • Decorative indoor accent walls; and

Other suitable indoor residential wall surfaces approved by the product instructions.

The installation surface must be structurally sound, clean, dry, smooth, stable, properly prepared, and suitable for a peel and stick wall tile installation.

6. Applications Not Covered

Unless expressly approved in writing by DiYoZone, this warranty does not cover products installed:

  • Outdoors
  • On floors, ceilings, countertops, or work surfaces
  • Inside showers, bathtubs, pools, fountains, saunas, or steam rooms
  • In continuously wet, submerged, or water-saturated locations
  • Inside a fireplace, firebox, oven, grill, or other area exposed to open flames
  • In direct contact with a stove burner, heating element, or other direct heat source
  • On an unsuitable, unstable, damaged, damp, dirty, porous, heavily textured, uneven, peeling, or contaminated surface
  • Over active mold, mildew, water intrusion, grease, dust, loose paint, wallpaper, or failing coatings
  • In commercial, industrial, institutional, rental, or high-traffic applications
  • In a vehicle, recreational vehicle, boat, or other moving structure; or

In any application prohibited by applicable building, fire, electrical, safety, or installation requirements.

7. Installation Requirements

To remain eligible for warranty coverage, the product must be installed in accordance with the applicable installation instructions.

Installation requirements include, where applicable:

  • Inspecting all tile sheets before cutting or installation
  • Confirming that the correct product, color, finish, quantity, and pattern were received
  • Allowing the product and installation area to reach suitable indoor conditions before installation
  • Cleaning and preparing the surface properly
  • Ensuring that the surface is completely dry and free from dust, oil, grease, wax, moisture, loose material, and contamination
  • Testing adhesion in a small, inconspicuous area before full installation
  • Measuring, planning, cutting, aligning, and pressing the product correctly
  • Keeping the product away from open flame and direct heat sources
  • Maintaining any required clearance from cooking or heating appliances; and

Following applicable local building, fire, electrical, and safety requirements.

Installation by a professional contractor is not required unless applicable law, building rules, or the installation location requires it.

This warranty is not conditioned on using a particular installer, contractor, tool brand, cleaning-product brand, or third-party service.

8. Product Inspection Before Installation

Customers must inspect the product before cutting, removing the adhesive backing liner, removing any surface protective film, or installing the product.

Do not install a tile sheet that appears:

  • Damaged
  • Defective
  • Incorrect
  • Cracked
  • Warped
  • Delaminated
  • Materially different from the product ordered; or

Unsuitable for the intended installation.

Contact DiYoZone before continuing with installation.

Installing or continuing to use a product after discovering a visible issue may affect the available warranty remedy to the extent that continued installation or use increases the damage or prevents reasonable inspection.

9. What This Warranty Does Not Cover

This warranty does not cover damage, failure, appearance changes, or other conditions caused by:

  • Normal wear and tear
  • Normal aging of the product
  • Improper storage, handling, transportation, preparation, cutting, installation, maintenance, or cleaning
  • Failure to follow the applicable installation or care instructions
  • Installation on an unsuitable or improperly prepared surface
  • Moisture, condensation, leaks, flooding, water intrusion, mold, mildew, or substrate deterioration
  • Movement, expansion, contraction, cracking, settlement, warping, or failure of the wall, substrate, building, or structure
  • Excessive heat, direct heat, open flames, thermal shock, smoke, or fire
  • Impact, abrasion, scratching, puncture, cutting, drilling, misuse, abuse, accident, vandalism, or negligence
  • Harsh chemicals, solvents, abrasive cleaners, abrasive tools, or improper cleaning methods
  • Unauthorized modification, painting, coating, sealing, repair, or alteration
  • Removal and reinstallation of the product
  • Installation outdoors or in another excluded application
  • Commercial, industrial, rental, or institutional use
  • Damage caused by appliances, cabinets, fixtures, plumbing, electrical work, construction, renovation, pests, or third parties
  • Failure of paint, primer, wallpaper, drywall, plaster, grout, caulk, sealant, adhesive, or another material not supplied as part of the warranted product
  • Damage occurring after delivery that is not caused by a covered manufacturing defect
  • Products sold as clearance, liquidation, damaged-box, open-box, second-quality, or final-sale merchandise when the condition was disclosed before purchase
  • A failure to prevent further damage after an issue becomes apparent; or

Events outside DiYoZone’s reasonable control.

10. Color, Pattern, and Appearance Variations

Reasonable differences may occur between:

  • Product photographs and the physical product
  • A Sample and a later Full Box order
  • Different manufacturing batches
  • Separate tile sheets
  • Different screen displays
  • Products viewed under different lighting conditions; and

Products installed in different rooms or surroundings.

Reasonable variations in color, shade, tone, veining, texture, gloss level, pattern placement, dimensions, or surface appearance are not manufacturing defects unless the variation materially exceeds the applicable product specification.

Whenever a close visual match is important, customers should order a Sample and purchase enough Full Box product from the same order and production batch to complete the project.

11. Adhesion-Related Claims

Adhesion performance depends on factors including the installation surface, cleanliness, moisture, temperature, surface texture, surface stability, preparation method, installation pressure, and environmental conditions.

Loss of adhesion is covered only when DiYoZone verifies that it resulted from a defect in the factory-applied adhesive rather than from:

  • An unsuitable or contaminated surface
  • Insufficient surface preparation
  • Moisture or water intrusion
  • Surface movement or failure
  • Improper installation
  • Excessive heat or environmental conditions
  • Repositioning or reinstalling the tile
  • Removal of material from the adhesive
  • Installation over loose paint, wallpaper, grease, dust, texture, or another unstable coating; or

Another excluded cause.

12. How to Make a Warranty Claim

To submit a warranty claim, contact DiYoZone at:

Email: support@diyozone.com

Please provide:

  • Your full name
  • Your order number or other proof of purchase
  • The product name, style, and quantity affected
  • The date of installation
  • The installation location
  • A description of the installation surface and surface-preparation process
  • A detailed description of the issue
  • Clear photographs of the full installation area
  • Close-up photographs of the affected tile sheets
  • Photographs showing the surrounding conditions and installation surface, when relevant; and

Any other information reasonably necessary to evaluate the claim.

Claims should be submitted promptly after the issue is discovered.

Failure to report an issue promptly does not automatically cancel coverage, but DiYoZone is not responsible for additional damage that could reasonably have been avoided after the issue was discovered.

13. Inspection and Claim Evaluation

DiYoZone may reasonably require:

  • Additional photographs or videos
  • Installation records or information
  • Product packaging, labels, lot numbers, or identifying information
  • A sample of the affected product
  • Permission for a reasonable inspection; or

Return of the affected product.

Do not remove or dispose of the affected product until DiYoZone confirms that it is no longer needed for claim evaluation.

If DiYoZone requires the affected product to be returned, DiYoZone will provide return instructions and, for an approved or reasonably reviewable claim, a prepaid standard return label.

DiYoZone may use product information, photographs, testing, inspection results, installation conditions, and other available evidence when determining whether a defect is covered.

14. Warranty Remedies

If DiYoZone confirms that a product contains a defect covered by this warranty, DiYoZone will, at its reasonable option:

  • Provide replacement product for the affected quantity
  • Provide a substantially comparable replacement product if the original product is unavailable
  • Refund the purchase price paid for the affected product quantity; or

Provide another remedy agreed to by DiYoZone and the customer.

A replacement product may differ reasonably in color, shade, pattern, texture, finish, dimensions, or availability, particularly when the original product or production batch has been discontinued.

The maximum product refund will not exceed the amount actually paid for the affected product.

Replacement products or refunds will be based only on the quantity reasonably affected by the covered defect.

15. Shipping Costs for Approved Claims

For an approved warranty claim, DiYoZone will cover reasonable standard shipping costs for:

  • Returning the affected product when a return is required; and

Sending an approved replacement product within the contiguous United States.

Expedited shipping, special handling, international forwarding, redelivery, storage, customs, brokerage, and other optional costs are not covered unless DiYoZone agrees otherwise in writing.

16. Installation and Related Costs

Except where required by applicable law, this warranty covers only the eligible DiYoZone product itself.

This warranty does not cover:

  • Initial installation labor
  • Product removal labor
  • Reinstallation labor
  • Contractor or installer charges
  • Surface preparation or repair
  • Painting, drywall, plaster, cabinetry, appliance, plumbing, or electrical work
  • Grout, caulk, trim, tools, adhesives, sealants, or other materials
  • Disposal costs
  • Lost time, lost income, loss of use, accommodation, travel, or inconvenience; or

Damage to property other than the warranted product.

Do not begin removal, repair, replacement, or reinstallation work based on an expectation of reimbursement unless DiYoZone has approved the work and expense in writing.

17. Replacement Product Coverage

A replacement product provided under this warranty is covered only for the remainder of the original purchaser’s applicable warranty period.

Providing a replacement product does not restart or extend the original warranty period.

18. Relationship to the Return and Refund Policy

This Limited Lifetime Warranty is separate from the DiYoZone Return and Refund Policy.

The Return and Refund Policy governs matters such as:

  • Customer-preference returns
  • The 30-day Full Box return window
  • Sample final-sale rules
  • Products damaged or incorrect at the time of delivery
  • Unused or partially used product returns; and

Refund processing for approved returns.

This warranty applies primarily to covered manufacturing defects discovered during the applicable warranty period.

A customer may have rights under both policies depending on the facts and timing of the claim.

19. No Warranty Registration Required

Warranty registration is not required.

Customers should retain their order confirmation, invoice, or other reasonable proof of purchase because this information may be required to verify eligibility.

20. Limitation of Warranty

This is a Limited Warranty, not a Full Warranty.

To the maximum extent permitted by applicable law, the remedies described in this warranty are the exclusive remedies provided under this express written warranty.

Nothing in this warranty excludes, disclaims, restricts, or limits:

  • An express promise that cannot lawfully be limited
  • Liability for fraud or fraudulent misrepresentation
  • Liability for death or personal injury where limitation is prohibited
  • Any implied warranty, consumer right, or statutory remedy that cannot lawfully be excluded or limited; or

Any other right available under applicable law.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so some limitations in this warranty may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

21. Changes to This Warranty

The warranty terms applicable to a product are generally the terms in effect on the date the product was purchased.

DiYoZone may update this policy prospectively for future purchases to reflect changes in products, business practices, or legal requirements.

A later update will not retroactively reduce warranty rights that already applied to an eligible completed purchase.

22. Warrantor and Contact Information

This warranty is provided by:

Legal Business Name: FINEPOINT TRADING (HONG KONG) LIMITED

Brand: DiYoZone

Email: support@diyozone.com

Phone: +1 213-784-0323

Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT

Registered Business Address:

RM A5, 7/F, ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG