Terms of Service

Last updated: July 4, 2026

Overview

This website and online store are operated under the DiYoZone brand by FINEPOINT TRADING (HONG KONG) LIMITED.

Throughout these Terms of Service, the terms “DiYoZone,” “we,” “us,” and “our” refer to FINEPOINT TRADING (HONG KONG) LIMITED.

DiYoZone operates this website and online store, including all related information, content, features, tools, products, and customer services made available through the website, collectively referred to as the “Services.”

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information about product purchases, payments, shipping, returns, warranties, limitations of liability, and dispute resolution.

By visiting, browsing, interacting with, or purchasing through the Services, you agree to these Terms of Service and acknowledge our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not use the Services.

Section 1 – Eligibility, Access, and Accounts

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian.

To browse our store, create an account, place an order, or use certain Services, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment information.

You represent that the information you provide is accurate, current, and complete and that you have the right to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You may not sell, assign, transfer, or license your account to another person.

We may suspend or restrict access to an account when reasonably necessary to protect the customer, DiYoZone, other users, or the security of the Services.

Section 2 – Product Information

We make reasonable efforts to present accurate product descriptions, specifications, measurements, images, videos, prices, availability, and other product information.

However, the color, finish, texture, veining, gloss level, and general appearance of a product may appear differently depending on:

  • Your screen, device, display calibration, or lighting conditions
  • The production batch or normal manufacturing variation
  • The lighting and surrounding colors in the installation space; and
  • The angle from which the product is viewed

Product images are intended to provide a reasonable visual representation but may not reproduce every physical detail exactly.

When an exact color, texture, or finish match is important, we recommend purchasing a Sample before placing a Full Box order.

Product dimensions, coverage, package quantity, and weight are provided based on the applicable product specifications. Minor reasonable manufacturing variations may occur unless otherwise stated.

We may update product descriptions, specifications, pricing, or availability when needed to correct errors, reflect product changes, or improve the Services.

We may discontinue a product or limit the quantity available for purchase at any time.

Nothing in this section limits any right you may have when a product is damaged, defective, incorrect, materially different from its description, or otherwise fails to meet requirements imposed by applicable law.

Section 3 – Product Inspection, Installation, and Use

Customers should inspect all products before cutting, removing adhesive liners or protective films, applying adhesive surfaces, or beginning installation.

Products should be installed and used only in accordance with:

  • The instructions supplied with the product
  • Installation information published on our website
  • Applicable building, fire, electrical, and safety requirements; and
  • The requirements of the relevant surface, location, and environment

The customer is responsible for determining whether a product is suitable for the intended surface, room, application, and environmental conditions.

Before full installation, we recommend testing a product in a small and inconspicuous area.

Do not install a product that appears damaged, defective, incorrect, or materially different from the product ordered. Contact us before continuing with cutting or installation.

Installation, alteration, cutting, or use after a visible problem has been discovered may affect return, refund, replacement, or warranty eligibility to the extent permitted by applicable law.

Where appropriate, customers should consult a qualified contractor, installer, electrician, building professional, or other relevant specialist.

Section 4 – Orders and Acceptance

Placing an order constitutes an offer to purchase the products included in the order.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been finally accepted or shipped.

An order is accepted when we confirm acceptance, begin fulfillment, or ship the order.

We reserve the right to decline, limit, hold, or cancel an order for legitimate reasons, including:

  • Product unavailability
  • Incorrect product or pricing information
  • Suspected fraud or unauthorized payment
  • An unverifiable billing or shipping address
  • An order exceeding available inventory or purchase limits
  • A suspected resale, export, or prohibited-use transaction; or
  • A transaction that cannot lawfully or reasonably be completed

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

Please review your order carefully before submitting it.

Contact us promptly if you need to request an address change, product change, or cancellation. We cannot guarantee that a request can be completed after an order has entered processing or fulfillment.

Unless otherwise agreed in writing, products purchased through the Services are intended for the customer’s own use and may not be purchased for unauthorized commercial resale.

Section 5 – Prices, Taxes, Billing, and Payment

Product prices, discounts, promotions, and availability may change without notice.

The price charged will generally be the price displayed during checkout when the order is submitted, subject to the correction of obvious pricing or technical errors.

Unless expressly stated otherwise:

  • Product prices do not include shipping charges
  • Shipping charges, when applicable, are displayed during checkout
  • Sales tax, when applicable, is calculated during checkout based on the shipping address and applicable requirements; and
  • Any available discount will be shown before payment is completed

You agree to provide accurate and complete billing, payment, contact, and account information.

You represent that:

  • You are authorized to use the selected payment method
  • The payment information provided is accurate
  • The payment provider is authorized to process the transaction; and
  • You will pay the final amount shown during checkout

Payments may be processed by Shopify Payments or other third-party payment providers. Their services may be subject to additional terms and privacy practices.

We may correct an obvious pricing, discount, tax, inventory, or technical error before shipment. If a correction materially changes the amount payable, we will contact you and provide an opportunity to confirm or cancel the affected order.

Section 6 – Promotions and Discount Codes

Promotions, sales, and discount codes may be subject to separate eligibility requirements, dates, exclusions, purchase thresholds, or quantity limits.

Unless expressly stated otherwise:

  • Discount codes cannot be combined
  • Discounts have no cash value
  • Discounts cannot be applied retroactively
  • Discounts may not apply to shipping charges or taxes
  • A promotion may be limited to one use per customer or household; and
  • A promotion may be modified or ended where permitted by law

If an order receiving a discount is partially refunded, the discount may be allocated proportionally among the products in the order.

We may refuse or cancel the use of a promotional code when there is evidence of fraud, unauthorized distribution, technical misuse, or other activity inconsistent with the promotion’s stated terms.

Section 7 – Shipping and Delivery

Shipping destinations, rates, processing times, estimated transit times, carriers, tracking, and other delivery terms are described in our Shipping Policy, which forms part of these Terms.

Delivery times are estimates unless expressly identified as guaranteed.

We are not responsible for carrier, weather, holiday, emergency, address, or service interruptions outside our reasonable control. However, this does not remove any responsibility that cannot lawfully be excluded.

If we become unable to ship within the timeframe communicated to you, we will provide an updated shipping estimate and, where required by applicable law, offer you the choice to accept the delay or cancel the unshipped order for a refund.

Customers are responsible for providing a complete and accurate shipping address.

Contact us as soon as possible if an address needs to be corrected. Address changes may not be possible after fulfillment or shipment begins.

Unless applicable law requires otherwise, title and risk of loss generally pass to the customer when the order is delivered to the shipping address provided during checkout.

A carrier tracking status does not prevent us from reviewing a legitimate report involving loss, damage, misdelivery, or an incorrect shipment.

Do not send returns to the fulfillment warehouse or the address shown on an original shipping label without prior authorization and return instructions.

Section 8 – Returns, Refunds, and Exchanges

Returns, refund eligibility, Sample final-sale rules, product-condition requirements, free return shipping, prorated refunds, damaged or incorrect items, and refund processing times are governed by our Return and Refund Policy, which forms part of these Terms.

Eligible Full Box products may be returned only in accordance with the applicable Return and Refund Policy.

Sample orders are final sale for customer-preference reasons, except when a Sample arrives damaged, defective, or incorrect.

We do not process direct customer-preference exchanges unless expressly agreed. Customers may return an eligible product and place a separate order for the preferred product.

A Return Authorization permits the approved product to be sent back for inspection. It does not guarantee a full or partial refund before the return has been received and inspected.

Nothing in our Return and Refund Policy limits any non-waivable right or remedy available under applicable law.

Section 9 – Limited Lifetime Warranty

Eligible DiYoZone Full Box peel and stick backsplash tile products purchased directly from diyozone.com are covered by the DiYoZone Limited Lifetime Warranty, subject to the eligibility requirements, coverage terms, limitations, exclusions, and claim procedures stated in that policy.

The Limited Lifetime Warranty applies only to eligible Full Box products.

Sample products are not covered by the Limited Lifetime Warranty. However, a Sample that arrives damaged, defective, or incorrect may still qualify for a replacement or refund under our Return and Refund Policy.

For purposes of the Limited Lifetime Warranty, “Limited Lifetime” has the meaning stated in the applicable warranty policy and does not mean that the product is guaranteed to last forever or remain free from normal wear, aging, or appearance changes.

Warranty eligibility may require reasonable proof of purchase, photographs, installation details, product information, and other documentation reasonably necessary to review the claim.

Unless otherwise stated in the Limited Lifetime Warranty, coverage does not include:

  • Normal wear and tear
  • Normal product aging
  • Improper storage, handling, preparation, installation, maintenance, or cleaning
  • Installation on an unsuitable or improperly prepared surface
  • Misuse, abuse, accidents, impact, modification, or unauthorized alteration
  • Water intrusion behind the substrate
  • Moisture, mold, mildew, or substrate deterioration
  • Excessive heat, direct heat, open flames, or thermal damage
  • Structural movement, cracking, settlement, or failure of the installation surface
  • Harsh chemicals, abrasive cleaners, or improper cleaning methods
  • Damage caused by appliances, fixtures, construction work, contractors, or third parties; or
  • Reasonable color, texture, pattern, gloss, screen-display, or production-batch variations

The complete coverage, exclusions, warranty period, claim process, and available remedies are provided in the DiYoZone Limited Lifetime Warranty, which forms part of these Terms where applicable.

If the Limited Lifetime Warranty conflicts with a general disclaimer or limitation in these Terms, the Limited Lifetime Warranty will control with respect to the covered product and covered warranty issue.

Nothing in these Terms or in the Limited Lifetime Warranty excludes, limits, or restricts any warranty, condition, consumer right, or remedy that cannot lawfully be excluded or limited.

Section 10 – Customer Reviews and User Content

You may be able to submit product reviews, photographs, videos, comments, questions, or other content through the Services.

You represent that any content you submit:

  • Is accurate and based on your genuine experience where applicable
  • Is owned by you or submitted with the necessary permission
  • Does not infringe another person’s intellectual property, privacy, publicity, or other rights
  • Does not contain unlawful, abusive, threatening, defamatory, fraudulent, or misleading material
  • Does not contain malicious code or harmful software; and
  • Does not include confidential information that you are not authorized to disclose

You retain ownership of content you submit.

By submitting content, you grant DiYoZone a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, adapt, publish, translate, display, distribute, and use that content in connection with our website, products, customer service, advertising, and marketing.

This license does not transfer ownership of your content to us.

We may moderate, remove, or decline to publish content that violates these Terms, applicable law, or our reasonable content standards.

We do not promise to publish every review or submission.

Section 11 – Intellectual Property

The Services and their contents, including trademarks, trade names, logos, text, product descriptions, graphics, photographs, videos, page designs, code, downloadable materials, and other content, are owned by or licensed to DiYoZone and are protected by applicable intellectual property laws.

These Terms grant you a limited, revocable, non-exclusive, and non-transferable right to access and use the Services for lawful personal purposes.

You may not, without prior written permission:

  • Copy, reproduce, modify, republish, or commercially distribute protected content
  • Use our trademarks or branding in a misleading or unauthorized manner
  • Create derivative commercial works from our content
  • Scrape, harvest, or systematically collect store content or data
  • Remove copyright, trademark, or proprietary notices; or
  • Suggest that DiYoZone endorses another business, product, or service when it does not

Nothing in these Terms transfers ownership of our intellectual property to you.

Section 12 – Optional and Third-Party Tools

We may provide access to tools, applications, integrations, payment methods, or services supplied by third parties.

We do not necessarily control or monitor every third-party tool.

Your use of a third-party tool may be governed by the third party’s own terms, privacy policy, fees, and requirements.

To the extent permitted by law, we are not responsible for losses caused solely by a third-party tool that is outside our reasonable control.

You should review the applicable third-party terms before using such services.

Section 13 – Third-Party Links

The Services may contain links to websites, platforms, or resources operated by third parties.

A link does not necessarily mean that we own, control, sponsor, or endorse the third-party website or its contents.

We are not responsible for the availability, accuracy, security, policies, products, or services of third-party websites.

Your use of third-party websites is at your own discretion and may be subject to separate terms and privacy practices.

Section 14 – Relationship With Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technical e-commerce platform used to operate the store but is not the seller of DiYoZone products.

The purchase contract for products sold through the DiYoZone store is between the customer and FINEPOINT TRADING (HONG KONG) LIMITED, unless expressly stated otherwise.

Shopify may independently process or receive information as described in applicable Shopify terms and privacy notices.

Section 15 – Privacy and Personal Information

Our collection, use, disclosure, storage, and protection of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that you have reviewed the Privacy Policy.

Some information may also be processed by Shopify, payment providers, shipping carriers, analytics providers, marketing platforms, and other service providers necessary to operate the Services.

You are responsible for ensuring that any personal information you submit is accurate and that you are authorized to provide it.

Section 16 – Feedback and Suggestions

If you voluntarily provide an idea, suggestion, proposal, improvement, or other feedback that is not submitted as confidential information, you grant us permission to use it without restriction or compensation.

We are not required to treat unsolicited feedback as confidential.

This section does not apply to personal information governed by our Privacy Policy or content covered by Section 10.

Section 17 – Errors, Inaccuracies, and Omissions

The Services may occasionally contain typographical errors, technical errors, inaccurate information, or omissions involving product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We may correct errors, update information, or cancel an affected order when reasonably necessary.

If an error materially affects an order after payment has been collected, we will provide an appropriate correction, cancellation option, or refund.

We are not required to honor an obviously incorrect price or offer resulting from a clear technical or typographical error where permitted by law.

Section 18 – Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services:

  • To violate any law or regulation
  • To infringe intellectual property or privacy rights
  • To submit false, fraudulent, or misleading information
  • To place unauthorized or fraudulent orders
  • To interfere with the security or operation of the Services
  • To introduce viruses, malware, or harmful code
  • To scrape, crawl, harvest, or collect data without authorization
  • To impersonate another person or entity
  • To harass, threaten, abuse, or harm another person
  • To circumvent security, access, purchase, or promotional restrictions
  • To use the Services for prohibited resale, export, or unlawful commercial activity; or
  • To assist another person in carrying out a prohibited activity

We may suspend access, cancel an affected transaction, or take other reasonable action when we identify prohibited use.

Section 19 – Electronic Communications

When you use the Services, place an order, or contact us electronically, you consent to receive order confirmations, policy notices, customer-service communications, and other transactional messages electronically.

Electronic communications may be sent by email, website notice, account notification, or other appropriate electronic means.

Marketing communications will be sent only as permitted by applicable law and your communication preferences.

You may unsubscribe from promotional emails using the unsubscribe option included in those messages.

Unsubscribing from marketing messages does not prevent us from sending transactional or customer-service communications relating to your orders or account.

Section 20 – Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to some or all of the Services when reasonably necessary because of:

  • A material breach of these Terms
  • Fraudulent or unlawful activity
  • A security threat
  • Repeated abuse of store policies
  • Conduct that harms DiYoZone, Shopify, customers, or third parties; or
  • A legal or regulatory requirement

Termination does not eliminate obligations or liabilities that arose before termination.

Sections that by their nature should survive termination will remain effective, including provisions concerning payments, intellectual property, disclaimers, limitations of liability, indemnification, and disputes.

Section 21 – Disclaimer of Services

To the extent permitted by applicable law, the website, online-store functionality, and related digital Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at every time or location.

However, nothing in these Terms:

  • Excludes or limits the DiYoZone Limited Lifetime Warranty
  • Excludes any other applicable express written product warranty
  • Excludes liability for fraud or fraudulent misrepresentation
  • Excludes liability for death or personal injury where exclusion is prohibited
  • Excludes any implied condition, warranty, right, or remedy that cannot legally be excluded; or
  • Limits any mandatory consumer-protection right

Product warranty rights are addressed in Section 9 and the DiYoZone Limited Lifetime Warranty.

Section 22 – Limitation of Liability

To the fullest extent permitted by applicable law, DiYoZone and its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of the Services.

Where liability cannot be completely excluded but may legally be limited, our aggregate liability relating to a specific order will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply to:

  • Fraud or fraudulent misrepresentation
  • Willful misconduct
  • Gross negligence where it cannot lawfully be limited
  • Death or personal injury caused by negligence where limitation is prohibited
  • Breach of an express written warranty
  • Liability that cannot legally be excluded or limited; or
  • Any mandatory consumer right or remedy

Some jurisdictions do not permit particular exclusions or limitations. In those jurisdictions, the relevant provision applies only to the maximum extent permitted by law.

Section 23 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless FINEPOINT TRADING (HONG KONG) LIMITED, its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable expenses arising directly from:

  • Your material breach of these Terms
  • Your unlawful use of the Services
  • Your infringement of another person’s rights
  • Content you submit in violation of these Terms; or
  • Fraudulent or intentionally harmful conduct

This section does not require a consumer to indemnify us for losses caused by our own breach, negligence, unlawful conduct, or other responsibility that cannot legally be transferred to the consumer.

Section 24 – Severability

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or modified only as much as necessary to make it enforceable.

The remaining provisions will continue in effect.

Section 25 – Waiver and Entire Agreement

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms, together with the policies incorporated by reference, constitute the agreement between you and us concerning the Services and purchases made through the store.

The incorporated policies include, where applicable:

The DiYoZone Limited Lifetime Warranty applies only to eligible products and claims that meet the requirements stated in that policy.

If the Limited Lifetime Warranty conflicts with a general disclaimer or limitation in these Terms, the Limited Lifetime Warranty controls with respect to the covered product and covered warranty issue.

If the Return and Refund Policy or Shipping Policy contains a more specific rule relating to a return, refund, replacement, shipment, delivery, or related charge, the more specific policy applies to that issue.

Nothing in these Terms or the incorporated policies limits any consumer right or remedy that cannot lawfully be waived, excluded, or restricted.

Section 26 – Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer or assign these Terms as part of a legitimate corporate restructuring, merger, acquisition, asset transfer, business transfer, or change of service provider, subject to applicable law.

An assignment does not reduce any non-waivable consumer rights.

Section 27 – Governing Law and Dispute Resolution

These Terms and any separate agreement through which we provide the Services are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Before starting formal proceedings, you and DiYoZone are encouraged to attempt to resolve the dispute by contacting the other party and providing a reasonable description of the issue and requested resolution.

Questions or complaints may be sent to support@diyozone.com.

If a dispute cannot be resolved informally, it will be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

Nothing in this section removes or limits:

  • Any mandatory consumer-protection right
  • Any right that cannot legally be waived
  • Any right to bring a claim in another court or forum where applicable law expressly permits or requires it; or
  • Any remedy available under applicable law

Section 28 – Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, Services, policies, technology, or legal requirements.

The current version will be posted on this page with an updated “Last updated” date.

Changes apply prospectively from the date they are published unless applicable law requires otherwise.

Material changes affecting an existing order will not retroactively reduce rights that had already arisen under the version applicable when the order was placed.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

Section 29 – Contact Information

Questions about these Terms of Service may be sent to:

Brand: DiYoZone

Legal Business Name: FINEPOINT TRADING (HONG KONG) LIMITED

Email: support@diyozone.com

Phone: +1 213-784-0323

Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT

Registered Business Address:

RM A5, 7/F, ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG