Privacy Policy

Last updated: July 4, 2026

This Privacy Policy describes how DiYoZone collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase through our website and related services, or otherwise communicate with us.

DiYoZone is operated by FINEPOINT TRADING (HONG KONG) LIMITED. In this Privacy Policy, “DiYoZone,” “we,” “us,” and “our” refer to FINEPOINT TRADING (HONG KONG) LIMITED.

Our online store is hosted and powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy controls for that issue.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this policy.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and the features you use, we may collect or process the following categories of personal information:

  • Contact information, such as your name, billing address, shipping address, email address, and phone number.
  • Order and transaction information, such as products viewed, added to a cart or wishlist, purchased, returned, refunded, exchanged, or canceled.
  • Account information, such as your username, password, preferences, and account settings.
  • Payment and billing information. Payment card information is generally processed directly by Shopify Payments or another payment provider. We may receive transaction confirmations, payment status, billing details, and limited payment information needed to complete or support an order.
  • Customer-service communications, including messages, inquiries, photographs, warranty information, return requests, reviews, and other information you choose to provide.
  • Device and network information, such as your browser type, device type, IP address, operating system, network connection, and other technical identifiers.
  • Usage information, such as pages viewed, links clicked, searches performed, interactions with the Services, referral URLs, and approximate location derived from an IP address.
  • Marketing and preference information, such as email or SMS subscription status, advertising preferences, cookie choices, and interactions with promotional communications.
  • Information reasonably necessary to prevent fraud, protect the Services, comply with legal obligations, or resolve disputes.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create an account, subscribe to communications, submit a review, request a return or warranty remedy, or contact customer support.
  • Automatically through the Services, including through cookies, pixels, tags, local storage, server logs, and similar technologies.
  • From Shopify and other service providers that help us operate the store, process payments, prevent fraud, provide customer support, fulfill orders, deliver communications, analyze performance, or advertise our products.
  • From advertising, analytics, social-media, and business partners, as permitted by applicable law and your privacy choices.
  • From other third parties when you direct them to share information with us or otherwise consent to the disclosure.

How We Use Personal Information

We may use personal information for the following purposes:

  • To provide, operate, personalize, maintain, and improve the Services.
  • To process payments, accept or review orders, arrange fulfillment and shipping, provide tracking, and complete transactions.
  • To manage accounts, remember preferences, maintain shopping carts, and provide product recommendations.
  • To process returns, refunds, replacements, warranty claims, customer-service requests, and other post-purchase support.
  • To communicate with you about orders, accounts, policy updates, customer service, security matters, and other transactional information.
  • To send marketing or promotional communications where permitted by law and consistent with your preferences.
  • To measure advertising performance, understand customer activity, personalize content, and show relevant advertisements.
  • To detect, investigate, and prevent fraud, abuse, security incidents, prohibited activity, and other harmful or unlawful conduct.
  • To comply with applicable law, respond to valid legal process, enforce our terms and policies, protect rights and safety, and establish or defend legal claims.
  • For other purposes disclosed when information is collected or with your consent.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate the Services, remember preferences, maintain shopping carts, provide account functionality, analyze website performance, prevent fraud, personalize your experience, and support advertising.

Some cookies are necessary for the website to function. Other cookies and similar technologies may be used for analytics, personalization, or advertising, subject to applicable law and your consent choices.

You may be able to manage non-essential cookie choices through the cookie banner or privacy controls made available on the Services. You can also adjust browser settings to block or delete cookies, but doing so may affect the availability or functionality of certain features.

Where applicable, we recognize Global Privacy Control signals for the browser and device sending the signal. You can learn more about Global Privacy Control at globalprivacycontrol.org.

Marketing and Advertising

We may use personal information to send promotional communications and to display or measure advertising on our website and on third-party platforms.

We do not sell personal information for money. However, certain disclosures of personal information to advertising or analytics partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under some U.S. state privacy laws.

Depending on where you live, you may have the right to opt out of these activities. You may use any data sharing opt-out or “Your Privacy Choices” control made available through the Services, enable Global Privacy Control in a supported browser, or contact us at support@diyozone.com.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Opting out of marketing communications does not prevent us from sending transactional or customer-service messages relating to your account, orders, returns, refunds, or warranty claims.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for legitimate business purposes, including:

  • To Shopify, which hosts and supports our online store and related ecommerce features.
  • To payment processors, fraud-prevention providers, financial institutions, and other parties involved in completing or protecting transactions.
  • To fulfillment providers, warehouses, shipping carriers, and logistics partners that process and deliver orders.
  • To customer-service, email, SMS, cloud hosting, information technology, analytics, advertising, and other vendors that perform services for us.
  • To business and marketing partners, subject to applicable law and your privacy choices.
  • When you direct us to disclose information, request an integration, use a social-media feature, or otherwise consent to the disclosure.
  • Within our corporate group or to affiliated entities where reasonably necessary to operate the business.
  • In connection with a merger, acquisition, financing, reorganization, sale of assets, insolvency, or similar business transaction.
  • To comply with law, legal process, court orders, regulatory requirements, or lawful government requests.
  • To enforce our terms and policies, prevent fraud or abuse, protect the Services, and protect the rights, property, safety, or security of DiYoZone, our customers, or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Shopify platform and related services.

Information submitted through the Services may be transmitted to Shopify and other service providers in countries outside the country where you reside.

Shopify may also process personal information for its own purposes in accordance with its privacy notices, including when Shopify provides enhanced services, fraud prevention, managed payment methods, Shop features, personalization, analytics, or advertising-related services.

For more information about how Shopify processes personal information and the privacy rights available through Shopify, review the Shopify Consumer Privacy Policy and Privacy Controls.

Third-Party Websites and Services

The Services may contain links to websites, apps, social-media platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, availability, or practices of third-party services that we do not control. Review the applicable privacy notices and terms before providing personal information to those third parties.

Information posted in public or semi-public areas, including product reviews or social-media platforms, may be visible and used by other people.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under 13 or another minimum age required by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, contact us using the information below so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure or method of transmission is completely secure, and we cannot guarantee absolute security.

Do not send highly sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and tax records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect legitimate business interests.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

Your Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have rights regarding your personal information, including:

  • The right to request access to or information about personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information.
  • The right to receive a portable copy of certain personal information.
  • The right to opt out of certain sales, sharing, targeted advertising, or profiling activities.
  • The right to withdraw consent where processing is based on consent.
  • The right to appeal a decision we make regarding a privacy request, where applicable.
  • The right not to receive discriminatory treatment for exercising an applicable privacy right.

To submit a privacy request, contact us at support@diyozone.com. You may also use privacy controls made available through the Services.

We may need to verify your identity before completing a request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof of the agent’s authority and may ask you to verify your identity directly.

We will respond within the timeframe required by applicable law. Certain information may be exempt from a request, and some rights may not apply in every jurisdiction.

International Transfers

We, Shopify, and our service providers may transfer, store, and process personal information outside the country where you live, including in Hong Kong, the United States, Canada, and other locations where service providers operate.

Where required by applicable law, we use recognized safeguards for international data transfers, such as contractual protections or other approved transfer mechanisms.

Complaints

If you have a concern about how we process personal information, contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with an applicable privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, technology, legal requirements, or other operational needs.

We will post the revised policy on this page, update the “Last updated” date, and provide additional notice where required by applicable law.

Contact Us

Questions, complaints, and privacy-rights requests may be submitted using the following contact information:

Brand: DiYoZone

Legal business name: FINEPOINT TRADING (HONG KONG) LIMITED

Email: support@diyozone.com

Phone: +1 213-784-0323

Business hours: Monday–Friday, 9:00 AM–5:00 PM PT

Registered business address:

RM A5, 7/F, ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG