Shipping Policy
Last updated: July 4, 2026
This Shipping Policy applies to all orders placed through DiYoZone. DiYoZone is operated by FINEPOINT TRADING (HONG KONG) LIMITED.
Shipping Destinations
We currently ship only to the contiguous United States, including the 48 contiguous states and Washington, D.C.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- American Samoa
- Northern Mariana Islands
- U.S. Virgin Islands
- U.S. Minor Outlying Islands
- Other U.S. territories
- APO, FPO, or DPO military addresses
- Freely Associated States, including Palau, Micronesia, and the Marshall Islands
- International destinations outside the United States
Shipping Origin
Orders are fulfilled and shipped from our third-party fulfillment warehouse located in Perris, California.
The fulfillment warehouse is not our registered business address, does not provide walk-in customer service, and does not accept returns without prior authorization.
Order Processing Time
Orders are generally processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from carrier transit time.
Shipping Rates
Full Box Orders
Eligible Full Box products receive free standard shipping within the contiguous United States.
Sample-Only Orders
For Sample-only orders with an order subtotal below $35, the applicable shipping charge is calculated and displayed at checkout.
Sample-only orders with an order subtotal of $35 or more qualify for free standard shipping.
Full Box and Sample Orders
When one or more Samples are purchased together with an eligible Full Box product in the same order, the order qualifies for free standard shipping.
The final shipping charge, if any, will always be displayed during checkout before payment is completed.
Estimated Delivery Time
Standard shipping generally takes approximately 3–5 business days after the order has been processed.
The normal estimated order timeframe is:
- Order processing: 1–2 business days
- Carrier transit: approximately 3–5 business days
- Total estimated timeframe: approximately 4–7 business days
Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier volume, severe weather, holidays, incorrect delivery information, service interruptions, or other circumstances outside our reasonable control.
Shipping Carriers
Orders may be shipped through carriers such as:
- USPS
- UPS
- FedEx
The carrier used may vary depending on the product type, package size, delivery destination, and fulfillment requirements.
Customers may not always be able to select a specific carrier.
Order Tracking
Once an order has shipped, a shipping confirmation email containing the carrier tracking information will be sent to the email address provided during checkout.
Tracking information may take up to 24–48 hours to update after the shipment confirmation is issued.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your address carefully before placing your order. Incorrect or incomplete address information may cause delivery delays, failed delivery attempts, or packages being returned to the sender.
If you notice an address error, contact us as soon as possible at support@diyozone.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Delivery Delays
Carrier delivery dates are estimates and may change after shipment.
If your tracking information has not updated for an extended period or your package appears to be delayed, contact us at support@diyozone.com. We will review the available shipment information and assist with a carrier inquiry when appropriate.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
Check around the delivery location, including side doors, porches, garages, mailrooms, and parcel lockers.
Ask household members, neighbors, building staff, or property management.
Review the carrier’s tracking details and delivery notes.
Contact the carrier for additional delivery information.
You may also contact us at support@diyozone.com. A carrier investigation may be required before an appropriate resolution can be determined.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@diyozone.com and provide:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping package and shipping label, when applicable
After the issue has been reviewed and confirmed, we may provide a replacement or refund in accordance with our Return and Refund Policy.
DiYoZone will cover reasonable shipping costs associated with confirmed damaged, defective, or incorrectly shipped products.
Sales Tax and Import Duties
Sales tax, when applicable, is calculated during checkout based on the customer’s shipping address and applicable tax requirements.
Orders are fulfilled from our U.S. warehouse. Customers should not be charged additional import duties upon delivery for orders shipped within the contiguous United States.
Returns
Do not send products to our fulfillment warehouse without prior authorization.
All returns require approval and a Return Authorization before shipment. Return eligibility, product condition requirements, return shipping responsibilities, and refund calculations are governed by our Return and Refund Policy.
Customer Support
For shipping-related questions, contact:
Email: support@diyozone.com
Phone: +1 213-784-0323
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT
DiYoZone is operated by:
FINEPOINT TRADING (HONG KONG) LIMITED
Registered Business Address:
RM A5, 7/F, ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG